Rimba Resort Privacy Policy
Introduction
Rimba Resort (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.
Information We Collect
We collect personal information that you voluntarily provide to us when making a reservation, contacting us, or using our services. This information may include:
- Full name, contact details (email, phone number)
- Payment information (credit card details, billing address)
- Identification documents (if required for check-in)
- Special requests or preferences
- Usage data, such as IP address and browsing behavior on our website
How We Use Your Information
Your personal information is used for the following purposes:
- Processing reservations and payments
- Communicating booking confirmations, updates, and special offers
- Providing customer service and responding to inquiries
- Complying with legal and regulatory requirements
- Improving our services and website experience
- Preventing fraud and ensuring security
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT services, and marketing partners, under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal data
- Request correction or deletion of inaccurate or incomplete data
- Object to or restrict processing of your data
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us using the details below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Rimba Resort | Maximum Degree Sdn. Bhd.
Email: rimba@resortmalaysia.com
Phone: +60 12 710 6855
Address: Lot Ptd 22 & 141, Mukim Pulau Sibu, 86810 Mersing, Johor