Rimba Resort Terms & Conditions
Prices and Taxes
All prices are quoted in the local currency and are subject to applicable taxes and service fees unless otherwise stated. Prices are subject to change without prior notice. Additional taxes or fees may apply based on government regulations.
Payment and Terms at Check-in/Check-out
Full payment is required at check-out unless prior arrangements have been made. Check-in time is from 3 PM, and check-out is by 12 PM. Late check-out may incur additional charges.
Traveling with Minors
Guests under 18 must be accompanied by a parent or legal guardian. Minors are not permitted to check in alone. Parents are responsible for the supervision and conduct of their children.
Accessibility or Special Needs
Please inform us in advance of any accessibility requirements or special needs. We strive to accommodate all guests but cannot guarantee availability of specific facilities. Assistance will be provided where reasonably possible.
Parking
Parking at Tanjung Leman Jetty, the designated departure point for Rimba Resort guests, is available at an outdoor lot with a daily fee of RM 8. The parking area is not sheltered, and the resort is not responsible for any loss or damage to vehicles or belongings while parked at the jetty. Guests are advised to secure their vehicles and belongings as the jetty facilities are basic and parking is on a first-come, first-served basis
Resort Events
Rimba Resort may host events that could affect guest experience. Guests will be notified in advance when possible. The resort is not responsible for any inconvenience caused by such events.
Dispute Resolution/Issues
Any disputes should be reported to resort management promptly for resolution. We aim to resolve issues amicably and efficiently. Legal action, if necessary, will be governed by the jurisdiction of the resort’s location.
Use of Personal Information
Personal data collected will be used solely for reservation and service purposes. We comply with applicable privacy laws and do not share information with third parties without consent. Guests may request access or correction of their data.
Liability
Rimba Resort is not liable for loss, damage, or injury to guests or their property, except where caused by proven negligence. Guests are responsible for their personal belongings. Use of resort facilities is at guests’ own risk.
Force Majeure
The resort is not liable for failure to perform obligations due to events beyond its control, including natural disasters, strikes, or government actions. In such cases, bookings may be rescheduled or canceled with no liability.
Third Party Rights
Third parties do not have any rights to enforce these terms and conditions. Any third-party services offered are subject to their own terms and conditions. The resort is not responsible for third-party actions or omissions.
Waiver
Failure to enforce any term shall not constitute a waiver of that term or any other. Any waiver must be in writing and signed by authorized resort management. No implied waiver is valid.
Severance
If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full effect. Invalid provisions will be replaced with valid ones that best reflect the original intent.